Subtotal
€
Shipping costs will be calculated at checkout
Frequently Asked Question
Where can I find resellers in my country?
We recommend consulting the Store Locator section on our website, selecting the country you are looking for: https://www.okkia.it/our-stores
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How can I get a discount on my first order?
You can get a 10% discount code by subscribing to the newsletter.
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I signed up for the newsletter but the discount code hasn't arrived
It is important to check that the email has not arrived in spam. After that, you need to confirm your subscription to the newsletter and, only after confirming, you will receive another email with the discount code.
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How can I track my shipment?
When your order is picked up, you will receive an email to track your shipment.
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What are the delivery times for my order?
In 5 working days. We do not ship on weekends and holidays.
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Is it possible to pay cash on delivery?
No, for foreign countries we do not accept cash on delivery among the accepted payment methods.
I would like to buy a pair of glasses, but it is not currently available. How should I do?
We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
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You will receive an email notification when the glasses are back in stock.
Is it possible to change lenses?
Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
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What are the dimensions of the glasses?
In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
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Do the glasses have a warranty?
Yes, a two-year warranty is provided.
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Why doesn't anyone answer me at Customer Care?
Customer assistance is active on working days from Monday to Friday from 9 to 13 and from 14 to 18.
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How can I insert your corner in my shop?
You must fill out the form found at the link https://www.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
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You will be contacted later and as soon as possible by our sales representative.
Can I pay in installments?
Yes, you can pay in three monthly installments of the same amount using the Paypal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Paypal will notify you in advance before proceeding with the charges. Paypal - Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
How can I return a product?
Returns must always be communicated by email to [email protected].
Afterward, you will receive the information to correctly process the return.
