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Frequently Asked Question

We recommend consulting the Store Locator section on our website, selecting the country you are looking for: https://www.okkia.it/our-stores
You can get a 10% discount code by subscribing to the newsletter.
It is important to check that the email has not arrived in spam. After that, you need to confirm your subscription to the newsletter and, only after confirming, you will receive another email with the discount code.
When your order is picked up, you will receive an email to track your shipment.
In 5 working days. We do not ship on weekends and holidays.

No, for foreign countries we do not accept cash on delivery among the accepted payment methods.

We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
Yes, a two-year warranty is provided.
Customer assistance is active on working days from Monday to Friday from 9 to 13 and from 14 to 18.
You must fill out the form found at the link https://www.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
Yes, you can pay in three monthly installments of the same amount using the Paypal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Paypal will notify you in advance before proceeding with the charges. Paypal - Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
Returns must always be communicated by email to [email protected].
Afterward, you will receive the information to correctly process the return.