Support
Need help? Check our FAQs or open a support ticket.
We do not ship on weekends and holidays.
If you cannot find it, we recommend checking your spam or junk folder and verifying the email address used when placing the order.
If you experience an issue with your shipment (for example storage, failed delivery, or other issues), you can open a ticket using the form at the bottom of this page.
Select the option “Where is my order” and complete the form with all the required information.
If you entered incorrect information (diopter, color, or shipping address), you can request a modification by opening a ticket at the bottom of this page, selecting the option “Edit order/account” and completing the required fields.
Please clearly indicate the requested change, specifying the correct diopter or color, or the full shipping address including street, house number, ZIP code, city, and province/state.
Changes are only possible if the order has not yet been processed for shipment.
If you have received a product different from the one purchased, you can report it by opening a ticket using the form at the bottom of this page.
Select the option “Other”, complete all the required fields, and attach photos of the item received.
It is necessary to correctly complete all the required fields and attach photos of the item you wish to return, so that its condition can be verified before shipment.
Once the request has been received, we will provide instructions on how to correctly proceed with the return.
Return shipping costs are the responsibility of the customer.
Once the return has been received and the product’s condition has been verified, the refund will be issued within 14 working days using the original payment method.
The amount will be visible within 5–10 working days, depending on the banking system processing times.
The refund will only be processed if the item and its packaging are intact and in their original condition.
The warranty does not cover damage caused by improper use, impacts, falls, normal wear and tear, or other causes not attributable to manufacturing defects.
If one of the received items is defective or damaged, you can report it by opening a ticket using the form at the bottom of this page.
Select the option related to a defective/damaged item, complete all the required fields, and attach photos where the damage is clearly visible.
No, for foreign countries we do not accept cash on delivery among the accepted payment methods.
Please also make sure that you have completed the newsletter subscription and not only registered on the website: the discount code is sent only after confirming the subscription, via a second email (also to be checked in the spam folder).
Some customers have made modifications through their trusted optician; feasibility depends on the type of lenses and the selected model.
We therefore recommend consulting your optician before purchasing to verify compatibility.
Detailed dimensions can be found on each product page, within the image gallery, where an image showing the measurements of the glasses is provided.
You will receive an email notification when the glasses are back in stock.
Our sales team will contact you afterwards.
Not available on holidays.
If you can't find the answer you're looking for, open a ticket by filling out the contact form.
Our customer service will reply within 48-72 business hours.
