How can I return a product?
The right of withdrawal may be exercised within 14 days of the delivery of your order. Return shipping costs are the responsibility of the customer.
To request a return, simply complete the dedicated form available at the following link: https://www.okkia.it/return-request
Once all the required fields have been completed, the system will automatically verify whether your order is eligible for the right of withdrawal.
If the verification is successful, you will receive an email containing all the instructions for returning your order. Please also check your Spam or Junk folder if you do not see the email in your inbox.
